Please put your hands up if you belong to a type of people who pay attention to Cash Register Display when the Cashier is counting your shopping items. If you are belong to “Don’t Care” or “Cashier Must Be Right” group then you should probably need to change now.
At first, my husband didn’t bother just like you perhaps, but after he saw several incidents where I caught the cashier with wrong counting then he is now becoming more particular. Here are some of the ‘incidents’ that I have encountered.
Cashier at Mydin, Jalan Masjid India, Kuala Lumpur counted “Minyak Gamat” twice when I purchased it at the store. In other occasion, I also found the cashier at Carrefour Seri Petaling, Selangor, Malaysia charged me with wrong price label.
There are some items at stores must be registered at a specific counter when we purchase, after that the counter lady issues an invoice that we need to bring it to the cashier for payment. After paying, we bring the receipt and return to the counter and exchange it with the item we purchase. At this type of store, I caught the counter lady at Macro, Jakarta totaled the items I purchased wrongly which I realized when I handed it over to the cashier. I saw on the display pop up the total amount of items I purchased, then I felt something wrong with it because I knew how much it’s supposed to be, let say Rp. 100,000 (I forgot the exact amount) but it turned up to be Rp. 200,000. The cashier then called the counter lady to correct it, that’s it! no sorry, nothing and she had no answer when I asked what happened if I didn’t know or if the customers didn’t know, where the money balance would go? Instead of giving me an explanation, she raised her eyebrow.
Here again in the UK, I found several incidents, and I will just show you the most recent one.
As you can notice from the picture, the price of a pack of Daisyhill Eggs is £2.29. I purchased two packs then they are supposed to be £4.58 in total. The moment the cashier entered the amount, I realized there was something wrong with the total but I just kept quite and waited till he printed the receipt. Gotcha! As you can see from the receipt that I underlined with red ink, the total was not £4.58 but £4.98! I spoke to the cashier politely “Excuse me, the egg price is £2.29, you can see the price label.” I expected him to nod, said sorry, returned £0.40 and case closed! But, it’s not what I wanted, and he replied: “No, the price is increased to £2.49 now.” Oooo, no way brother (my heart screaming), I counter-argued with him and said: “Hello…your price label shows £2.29 on both packs, you can’t simply say £2.49 now, it’s not halal!” I was told that the shop is belong to a Muslim and I have been nearly six months shopping at this shop so I know the shop keepers and cashiers are Muslims, that’s why I said IT’S NOT HALAL. He returned to me with frowning face the £0.40 (equals to Rp. 600), no sorry nothing and I just walked away.
My daughter was with me witnessing it from the beginning and she said as we walked away: “Come on Mommy, it’s just 40p”! I said to her: “No darling, 40p sounds small but in the eyes of Allah, small is counted and if it is not halal, we must pity him and the shop because we don’t help them from eating haram things” She mumbled and said “ehmm…okay”
That Day, the people will depart separated [into categories] to be shown [the result of] their deeds.
So whoever does an atom’s weight of good will see it,
And whoever does an atom’s weight of evil will see it.
The verses remind us to appreciate even small good deeds that we do as it is counted by Allah, vice versa, we must also take precaution on small sins we do as it is also accumulated. In one hadith quoted from Tafsir Ibn Kathir, Imam Ahmad recorded from Abdullah bin Masud that the Messenger of Allah said:
إِيَّاكُمْ وَمُحَقَّرَاتِ الذُّنُوبِ، فَإِنَّهُنَّ يَجْتَمِعْنَ عَلَى الرَّجُلِ حَتْى يُهْلِكْنَه
Beware of the sins that are belittled. For verily, they are gathered in a man until they destroy him.
To have a blessing in our business we must adhere the rulings of Shari’ah and the price label is actually a part of the pillars that constitutes the completeness of the contract. It is also a promise that must be fulfilled and whatever we promise to customers must be satisfied. Finally, this is clearly stated in Al-Maidah Verse 1: “O you who have believed, fulfill [all] contracts.”
May this article give manfaah. Wallahu’alam bissawaf.
Your sister in Islam,
Murniati @ Mu Kim Ni